Refund Policy

Last updated: September 19, 2026

We want every VALURNE piece to arrive as expected. To request a return, exchange or remedy, contact support@Valurne.com with your order number and reason before sending anything back.

ELIGIBILITY

Unless required otherwise by applicable consumer law, items must be unworn, unwashed, unused and returned with original tags and packaging. Items showing wear, scent, laundering, alteration or damage after delivery may not be accepted.

EXCEPTIONS

Personalised or made-to-order items, hygiene-sensitive goods, gift cards and items clearly marked final sale may be non-returnable, except where defective or where applicable law provides otherwise.

FAULTS OR INCORRECT ITEMS

Contact us promptly and include clear photos. If we confirm a fault or fulfilment error, we will provide an appropriate remedy, which may include replacement, repair or refund.

REFUNDS

Approved refunds are issued to the original payment method after inspection. Financial institutions may require additional time to post the credit. Original or return shipping charges are refundable only where stated, agreed by us, or required by law.